Executive Summary

I would like to pursue a position in a professional call center organization where I can utilize my excellent communication skills, customer service experience, and effective problem-solving skills to provide high-quality service to customers. I am interested in working in an organization where I can contribute to the organization's reputation while meeting customer needs.

Work Experience

Customer Service Representative

  • • Managed daily customer inquiries and resolved issues efficiently
  • • Communicated with customers via phone and email
  • • Used CRM and software systems (Gmail, CRM tools)
  • • Collaborated with team to meet customer satisfaction targets

Academic Background

Higher Secondary Certificate (H.S.C)

  • Institution: Women's Degree College, Hatibandha, Lalmonirhat
  • Group: Humanities
  • Board: Dinajpur
  • Year: 2019
  • Result: GPA 3.50

Bachelor of Arts (B.A)

  • Institution: Women's Degree College, Hatibandha, Lalmonirhat
  • Group: General
  • Board: Dhaka
  • Year: 2022
  • Result: GPA 3.20

Personal Information

  • Name: Mst. Rumana Yeamin
  • Father's Name: Md. Tohidul Islam
  • Mother's Name: Mst. Parvin Begum
  • Date of Birth: 31 December 2000
  • Gender: Female
  • Address: Rangpur, Bangladesh